Frequently Asked Questions
Everything you need to know about our heritage jewelry and services.
How can I verify the purity of the gold I purchase?
All our gold jewelry is BIS Hallmarked, which is a guarantee of purity. Each piece carries the BIS logo, fineness grade, and the jeweler's identification mark.
What is your return and exchange policy?
We offer a 7-day easy return policy for online purchases, provided the product is in its original condition with the security tag intact. For exchanges, you can visit any of our physical showrooms with the original invoice.
Do you provide international shipping?
Yes, we ship our exquisite collections globally. Shipping costs and delivery timelines vary based on the destination country and are calculated at checkout.
Are the diamonds and gemstones certified?
Absolutely. Every diamond and precious gemstone piece comes with an authentic certificate from renowned laboratories like IGI, GIA, or SGL, ensuring quality and transparency.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and offer EMI options on select products to make your luxury purchase more convenient.
How should I care for my jewelry to maintain its shine?
We recommend storing your jewelry in a soft-lined box, avoiding contact with perfumes or chemicals, and bringing your pieces to our stores once a year for professional cleaning.